At GlowGrace Tech, we strive to ensure your satisfaction with our products. If you're not completely satisfied with your purchase, we offer a hassle-free returns and exchanges policy. Please read the following guidelines to understand how the process works:
Returns:
Initiating a Return:
- Contact our customer support within [number of days] days of receiving your order.
- Provide your order number and details about the items you wish to return.
Return Conditions:
- Items must be in their original condition, unused, and in the original packaging.
- Include all accessories, tags, and documents.
Return Authorization:
- Our customer support team will guide you through the return authorization process.
Exchanges:
Initiating an Exchange:
- Follow the same steps as initiating a return.
- Specify the items you want to exchange and the replacement items.
Exchange Process:
- Once your return is received and inspected, we'll process the exchange.
Important Notes:
- Returns and exchanges are accepted within [number of days] days of receiving your order.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Thank you for choosing GlowGrace Tech. We appreciate your trust in our products.